Privacy Policy — Solaria

Last updated: April 15, 2026

Introduction

Solaria ("we", "us", "our") operates the website https://solaria.au and associated social media management tools, including the Solaria Assist application. This Privacy Policy explains how we collect, use, and protect information when you interact with our services, including our presence on Instagram and Facebook via the Meta Platform.

Information We Collect

When you interact with Solaria through our social media channels and the Meta Platform (Instagram Graph API and Facebook Graph API), we may access and process the following information:

• Instagram and Facebook content: Posts, comments, direct messages, and other interactions on our social media pages.

• Profile information: Publicly available profile information (such as username and profile picture) when you interact with our social media content.

• Analytics and insights: Aggregated data about how users engage with our content, including reach, impressions, engagement rates, and audience demographics provided by Meta's platform.

• Messages: Direct messages sent to our business accounts for the purpose of customer service and enquiries.

How We Use Your Information

We use the information collected to:

• Manage and publish content on our social media channels.

• Respond to comments, messages, and customer enquiries.

• Analyse engagement and audience insights to improve our content and services.

• Provide customer support and communicate about our products and services.

Data obtained from Meta Platform APIs is processed in accordance with Meta Platform Terms.

Data Sharing

We do not sell, license, or purchase data obtained from Meta Platform APIs. We do not use platform data for surveillance, discrimination, or eligibility determinations.

We may share information with:

• Meta Platforms, Inc.: As required to operate our social media presence through Facebook and Instagram APIs.

• Service providers: Trusted tools and platforms that help us manage our social media, subject to appropriate data protection agreements and Meta Platform Terms.

• Legal requirements: Where required by law, regulation, or legal process.

Data Retention

We retain information only for as long as necessary to fulfil the purposes described in this policy. Analytics data is retained in aggregated, non-identifiable form. Direct messages and comments are retained for as long as needed to provide customer support, after which they are deleted.

Data Deletion

You may request deletion of your data at any time by contacting us at [your contact email]. We will process your request within 30 days and confirm deletion via email. You can also remove our app's access to your data through your Facebook or Instagram account settings (Apps and Websites). For detailed instructions, visit solaria.au/data-deletion (http://solaria.au/data-deletion).

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of your personal information.

• Object to or restrict the processing of your information.

• Lodge a complaint with a relevant data protection authority.

Australian residents: Your rights are protected under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). You may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au (http://oaic.gov.au/).

EU/EEA residents: Your rights are protected under the General Data Protection Regulation (GDPR). You may contact your local data protection authority.

Data Security

We take reasonable measures to protect your information from unauthorised access, loss, or misuse. However, no method of electronic transmission or storage is completely secure.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: Solaria.management.au@gmail.com

This policy applies to Solaria's use of Meta Platform APIs, including the Instagram Graph API and Facebook Graph API.